At Rahila Labs, we are committed to protecting the privacy, confidentiality, and security of our patients’ personal and medical information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services, visit our facilities, or interact with us digitally.

1. Information We Collect

We may collect the following types of information:

• Personal information (name, age, gender, contact details, CNIC/passport where required)

• Medical and diagnostic information (test requests, reports, medical history relevant to testing)

• Billing and payment information

• Information provided through our website, mobile platforms, or customer support channels

2. Use of Information

Your information is used strictly for:

• Providing accurate diagnostic, laboratory, and healthcare services

• Processing test requests and delivering reports

• Communicating important health-related information

• Billing, insurance, and administrative purposes

• Improving our services, quality control, and patient experience

• Fulfilling legal, regulatory, and accreditation requirements

3. Confidentiality of Medical Data

All medical and diagnostic information is treated as strictly confidential. Access is limited only to authorized healthcare professionals and staff directly involved in patient care, reporting, or regulatory compliance.

4. Data Security

Rahila Labs employs robust administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or loss. These include secure information systems, controlled access, encryption where applicable, and staff confidentiality agreements.

5. Sharing of Information

We do not sell, rent, or trade patient information. Information may only be shared:

• With referring physicians or healthcare providers involved in your care

• When required by law, court order, or regulatory authorities

• With accredited partners or service providers under strict confidentiality obligations

6. Digital Reports & Online Services

For online report access and digital services, patients are responsible for keeping their login credentials secure. Rahila Labs is not responsible for unauthorized access resulting from shared or compromised credentials.

7. Data Retention

Patient records are retained in accordance with applicable laws, medical regulations, and accreditation standards. Data is securely archived and disposed of when no longer required.

8. Patient Rights

You have the right to:

• Access your medical reports and personal information

• Request corrections to inaccurate data

• Ask questions about how your information is used

• Raise concerns regarding privacy or data protection

9. Children’s Privacy

For minors, personal and medical information is collected only with the consent of parents or legal guardians, in accordance with applicable laws.

10. Updates to This Policy

Rahila Labs may update this Privacy Policy periodically to reflect changes in laws, regulations, or internal practices. Updated versions will be available on our website and at our facilities.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your information, please contact:

Rahila Labs
Customer Support: [Insert Phone Number]
Email: info@rahilalabs.com
Website: rahilalabs.com